Our delivery policy:

We deliver worldwide. Our shipping costs start at £8.00 per item to UK addresses, £10.00 within Europe and £20.00 worldwide. All deliveries are insured and packed with care. Orders of over £500  will be sent by Royal Mail special delivery and you will be sent a tracking number - these items are insured up to £2,500.00

Payment facilities:

We accept most major credit and debit cards, PayPal, bank transfer, cheques and even you can collect from the artist’s studio.

Returns policy:

If you are not satisfied with your artwork, please let us know within 15 days and you will have a full refund, having returned the artwork to the artist. If your parcel arrives damaged we will offer you free replacement. 

Where we are:

Art & Architecture Ltd. is registered in England & Wales.

Address is: Meadowside, 111 Grantchester Meadows, Cambridge CB3 9JN,

UK. Company registration no.: 9860133, VAT: GB 243 8520 11.

Our registered trademark is UK00003167993

Packaging

Big prints are sent in a  protective cardboard postal tube  and packed rolled up. This is the safest way to ship unmounted artwork.

Mounted prints are delivered flat packed between several strong and protective corrugated boards.

Original artwork is always shipped flat packed with special layers of safety to avoid any potential transport damage. 

Delivery times

If you have not received your parcel within the expected delivery time then please contact us and we will arrange a re-delivery and send you a replacement. Please note it  could  be that there are delays due to  customs inspections prior to releasing it for delivery. 

Customs

It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the UK.

In such an eventuality the delivery company will attempt to contact you in person, over the phone or by delivering a card at your address to notify you about such possible charges. Although these cases are rare we would recommend to enter your primary contact number upon registering with us to avoid delays or the inconvenience of missing your delivery. 

Insurance

We take full responsibility for any damage occurred during delivery as all parcels are automatically insured.

Collect your items from the artist

Your artwork order can also be collected at the artists’s studio in Cambridge. Please choose 'Collection from artist' from the listed delivery choices on the checkout page. 

Estimated despatch or collection date 

After processing your artwork order, we will inform you about the  estimated date when your parcel will be despatched or be ready for collection.

We try to send or have your artwork orders ready for collection before the given estimated date.